Self Storage Questions and Answers

Following is a compilation of common questions we get from customers about our self storage facility, or about self storage in general.  We hope we've answered your questions below.  If not, please feel free to contact us to get a quick answer to your question.

 

FAQs

Are units indoor or outdoor or both?

We offer both outdoor and indoor units.Outdoor units have the advantage of drive up access and are not climate controlled. Indoor units are all climate controlled, both temperature and humidity. This is important for mold protection.

Are the units treated for bugs, pests?

We use a professional pest control company which inspects our facility and traps each month. The pest control company makes reports on activity if any, and recommends measures to stop any potential problems before they occur. We are proud to say our facility is rodent free.

What can and can't be stored?

Just about anything as long as it is legal and not dangerous. Dangerous goods such as gasoline, paint thinners, oil based paints, and propane tanks can not be stored. Food or any kind can not be stored because they attract rodents.

Are locks provided? If not, do you sell locks?

We have a variety of locks available for purchase in our office. If you have your own lock, you are welcome to use it.

What is minimum/maximum length of stay?

Our minimum length of stay is one month. Leases are month to month and can be discontinued at any time with 10 days’ notice.

Do you rent or supply moving dolly's/carts?

Dollies and carts are available free of charge to make moving items very easy.

Do you sell boxes?

Not at this time.  Home Depot is a good place for storage boxes.

Are units lit inside?

Yes all our units are well lit. The non-climate controlled units used motion detectors that are only activated when necessary. This again is energy efficient and keeps operating cost down.

What is 'geothermal heating and air-conditioning' and why does it matter?

Storage Solutions uses a state of the art geothermal heating and cooling system. During winter a series of underground pipes take heat energy provided by the earth and converts it to warm air used to heat the building. This is a highly economically way to heat large spaces. In the summer the system is reversed taking heat energy in the building and putting it back into the earth cooling the building and using the earth a natural battery to store energy for the winter. Storage Solutions is working hard to reduce our environmental impact and keep our operating cost down and pass the savings on to you.

Do you hold auctions at your storage facilities?

We do sell abandoned units.  

What does "on-site" manager mean?

An on-site manager means that an employee, usually the Operations Manager, is on site during business hours to assist you with any questions or concerns.  Our business office hours are 9 am to 5 pm Monday to Friday, Saturday 9 am to 5 pm.

What is climate control?

Our climate controlled units maintain a temperature of 55 to 70 degrees. This feature helps protect your stored belongings from extreme temperatures. Humidity is also controlled to ensure that mold will not be a problem.

What is a roll-up door?

Roll-up doors are the most common door in self-storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.

Do you offer RV/boat/car/motorcycle parking?

Storage Solutions offers parking for RVs, boats, car, trailer etc. Our Standard size is 15 ft wide by 30 ft long. We also have spaces up to 45 ft long.

What is a drive-up unit?

A drive-up unit is an outside unit, located around the exterior of the facility. This gives you the ability to load your belongings directly from a vehicle or truck.

What's the difference between office hours and gate hours?

The office hours are the hours of operation for the property. During these hours, 9 am to 5 pm Monday to Friday our Operations Manager will be available to assist you with your storage needs or moving, and packing supplies. Saturday the office is open 9 am to 4 pm.The gate hours are the hours of the property, and when your unit can be accessed. Storage Solutions is pleased to offer 24/7 access via key pad entry system.

What is the difference between an indoor and outdoor unit?

An outdoor unit has access from outside. An indoor unit is within the property and will require you to go inside to access your unit but is climate controlled.

What are the payment terms?

Storage Solutions strives to make your storage experience as hassle free as possible, including paying your bill. Our leases are month-to-month using the anniversary date of your move-in. We can automatically charge your MasterCard® or Visa® each month, or set up a Pre-authorized Debit on your bank account. This will ensure you are never charged a late fee. We also accept debit cards during office hours, E-Money Transfers, and post dated cheques. 

What sizes are available and how do I pick my size?

We offer a wide range of sizes to accommodate your needs. Sizes range from 5x3 to 10x25. Determining the right size is easy with the help of our Sizing Chart and the help of our Employees who are trained to assist you in this process.

What are the differences between outdoor, drive-up and indoor storage units?

These are the three most common types of space for self-storage. Contact our Manager who can assist you in to determine what best meets your needs. Outdoor is typically parking area for RV, boats etc. Drive up storage units are located on the exterior the building and are non-climate controlled but completely seal from the elements. Indoor storage is heated/air conditioned and humidity controlled.

How can I choose the right size self-storage unit?

Estimating how much space you will need for your storage items can be easy if you know what you want to store. Use our size chart to help you decide what size is best for you.

Do you offer services for both the household and business customer?

Storage Solutions is Winnipeg’s fastest growing facility and has services for both the household and business customer. Click here to learn more about our business storage offerings.

Do you have video cameras?

Storage Solutions video cameras as a security measure. Cameras are generally located at the point of entry and exit and other areas around the facility. We currently have 25 cameras at our facility that monitor the entire facility and ensure that both you and your belongings are safe and secure.

Can anybody drive onto this property or do you need a PIN number?

Our facility has an electronic gate system which can only be opened by a security code that is assigned to each individual tenant. Your unique code allows us to monitor who is entering and exiting the facility at all times.

Do I get a lock when I rent a unit?

You can purchase a new lock at Storage Solutions or if you prefer you can provide your own. We offer a variety of sizes and types of locks and recommend purchasing a disc lock to ensure the highest level of security.

What kind of security do you have?

Storage Solutions takes great pride in protecting your belongings and strives to provide state-of-the-art security and alarms. We feature electronic gate with coded access, monitored video surveillance, fenced and well-lit facilities, and personal locks available for purchase.

What do I need to do to move out?

We require 10 day’s notice before vacating. On your scheduled move-out day make sure the unit is completely empty, your lock has been removed, the unit has been swept, and any garbage has been removed.

How can I report any maintenance issues such as a light out, or a gate not opening?

During office hours, please report the issue to the Employee onsite immediately. If you notice the issue after office hours, please contact us at (204) 888-7867.  We have an answering unit for your convenience.

What is the “Refer a Friend” program?

Referring a friend to Storage Solutions can help you save $50 on one month rent!  When your friend rents a storage unit (not applicable to parking) and your friend tells us that you referred them, YOU will receive $50.00 off one month rent.

How do I set up automatic payments (AutoPay) for my account?

You can sign up for automatic payments at any time by requesting pre-authorized debit; by requesting that we use your credit card on the account monthly; by providing the office with post dated cheques.  We also accept E-Money Transfers.

Do I have to come down to your site to book or can I do it by phone?

We encourage you to come down to check our ultra clean and dry facility. If you choose, we will accept your reservation, payments etc. by phone.

What if I am late in making my payment?

Your monthly rent is due on the same day each month (the anniversary date of the rental). Storage Solutions provides a grace period before charging a late fee on the 5th day past a payment due date. Late fees cannot be waived and no partial payments are accepted. Refer to your lease or call the Operations Manager if you have any concerns.